Creating Memories for the Connected Traveller

Travel and Hospitality companies are constantly reassessing their business strategies to enable positive customer experiences. The industry today is investing heavily in innovative solutions that will improve customer retention rates and drive business revenues. Hykez understands this need for quick, seamless customer interactions and the importance of establishing effective operations automation to stay competitive. We offer business solutions and consulting that will have an impact on the client experience, with a focus on domain-led services through technical excellence.

Today’s connected travelers are empowered and they view the travel experience holistically. They often demand high quality digital and mobile experiences, competitive pricing across the value chain, and expect to be recognized and responded to in real-time according to their preferences or concerns. Understanding this business context of the travel & hospitality industry is the key to driving innovation and technology excellence for our customers.

Hykez delivers digital transformation and technology solutions for the Travel and Hospitality industry which includes our Air Transport, Hotel & Lodging, Resorts & Vacations, Car Rental, Travel Management & Services, Recreation & Leisure and Health & Wellness clients all over the world. Moreover, we possess a strong understanding of Travel & Hospitality and have instituted a dedicated digital expert team for this industry. On the other hand, we understand that good experiences are central to a memorable holiday or business trip and hence focus on customer journey mapping and experience. Our top priority remains to get closer to the customer by delivering exceptional and differentiated services that can convert an indifferent passenger or guest into a loyal customer.

Some of the challenges in the Travel & Hospitality Industry:

Constantly-Changing Competitive Landscape

In the next few years, we will see a significant change in the online travel, tourism, and hotel distribution competitive environment with the rise in mobile apps, big data, in-destination services, and the emergence of new players in the market coming up with innovative ventures.

Evolving Customer Expectations

Customers are increasingly sophisticated and smart in their use of technology to research and select a particular brand. As a result, the development and marketing approach needs to be adopted and updated to effectively reach the customer.

Big Data

To truly understand customer’s needs and deliver outstanding experiences, travel and hospitality companies should be able to access and leverage the right information at the right time, which is a very challenging task. New technologies are generating more data than ever before.

Escalating Operating Costs

One of the major concerns faced by hospitality groups is the continuous rise in operating costs on consumer travel and hotel demand. For that, efficient inventory management and resource utilization become difficult. To overcome all of these above challenges, Hykez has stepped up to offer you the best resolutions. Therefore, get in touch with us now!

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