Today, libraries stand in a difficult position that requires exerting efforts to prove their competitive abilities for attracting and satisfying their customers in a virtual environment that has various sources of information. Hence, this requires libraries to pay great attention to promoting customer relationship management with their customers for their knowledge development goal plans and strategies to achieve success amidst the current competitive circumstances.

Hykez’s Library CRM is a Customer Relationship Management platform built for the specific needs of libraries. This system offers a superior customer experience by gaining a better understanding of your users and their needs. This powerful task management and flexible design help outreach, development, and liaison librarians track relationships and demonstrate value. Moreover, our Library CRM is designed for the specific needs of libraries with built-in flexibility to account for your unique customer data. The system is fully customizable for your library – tailor it to capture your distinctive fields and parameters. Here, you can also view contact details, social profiles, and relevant interaction info in one place. So, enjoy a holistic view of the depth and the quality of your relationship and interactions.

After login into the Admin:

Modules:

  • Books
  1. Add new books.
  2. View all books in a listed format.
  3. Read the book from the list.
  4. Action [ Delete/ Edit / Print Barcode]
  5. Export list into Excel and pdf format is available.
  6. Add new authors.
  7. View all authors in a listed format.
  8. Action [ Delete / Edit / Print Barcode]
  9. Import author through csv file.
  10. Export list into Excel and pdf format is available.
  11. Add new category.
  12. View all categories in a listed format.
  13. Action [ Delete / Edit / Print Barcode]
  14. Import categories through csv file.
  15. Export list into Excel and pdf format is available.
  16. Bulk upload of books into the system through CSV.
  17. Generate barcode and print the barcode.
  • Circulation
  1. Add new borrow with all details.
  2. View all the issuer details in a listed format.
  3. Action [Edit / Delete].
  4. Add new entry for book return with all details.
  5. View all the return book details in a listed format.
  6. Action [Edit / Delete].
  7. View all the borrowed books details in a listed format.
  8. Action [Edit / Delete].
  9. View all the lost books details in a listed format.
  10. Action [Edit / Delete].
  11. View all the returned books details in a listed format.
  12. Action [Edit / Delete].
  • Notify Delayed Member
  1. Give reminder to the defaulter about returning books through email or sms.
  2. View all the information in a listed format.
  3. Design email / sms template.
  • Admin Panel
  1. Add new users.
  2. View all users in a listed format.
  3. Action [Edit/ Delete / View membership card].
  4. Add membership type.
  5. View all membership type in a listed format.
  6. Action [Edit]
  7. Add class / occupation.
  8. View class / occupation in a listed format.
  9. Action [Edit]
  10. Generate barcode for the membership card.
  • Settings
  1. Add website settings.
  2. Add sms settings.
  • Dynamic Pages
  1. Add new pages for the website.
  2. View all pages info in a listed format.
  3. Action [Edit / Delete].
  4. Add FAQs for the website
  5. View the faqs in a listed format.
  6. Action [Edit / Delete].
  • Reports
  1. View overall report about your library of books borrowed / issued and many more.

URL – https://hykez.com/crm/library/

Admin login URL – https://hykez.com/crm/library/panel/

User ID : admin@hykez.com

Password : hykez@123

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