Hykez’s CRM New Ticket system lets you create multiple case types. With this, you can achieve differentiation between the business processes. Segregation of business processes via case type is a basic foundation of the CRM system. Once this segregation is done, the authorization roles and reporting can be used more effectively.

Our New Ticket CRM systems operate like a central ticketing system/case management where all cases are registered and accessible. Authorized users and managers can access cases, view progress, view communication, or take any other desired action. Emails on cases are stored in the platform and are available for authorized users to view. This instantly brings clarity in the entire work area as to what is going on, who is doing what work, where the work is lagging, and what needs attention.

After login into the Admin:

Modules:

  • Agent Dashboard
  • Tickets
  1. View all ticket.
  2. View all newly raised ticket
  3. View all open status tickets
  4. View all closed status tickets
  5. View all pending tickets.
  • Bugs
  1. View all bugs report reported by agents.
  2. View all bugs generated in which the user has been responsible.
  3. View all bugs that has been solved by the assigned by the respected person.
  • Account Settings
  1. Add account settings.
  • Admin Dashboard
  • General Statistics
  1. View a generalized statistics of the website graphically.
  • Tickets
  1. View all ticket.
  2. View all newly raised ticket
  3. View all open status tickets
  4. View all closed status tickets
  5. View all pending tickets.
  • Tickets Department
  1. Add new department.
  2. View the department name in a list wise.
  3. Action [Edit / Delete / Default settings].
  • Bugs
  1. View all bugs report reported by agents.
  2. View all bugs generated in which the user has been responsible.
  3. View all bugs that has been solved by the assigned by the respected person.
  • Bugs Department
  1. Add new bugs department.
  2. View the department name in a list wise.
  3. Action [Edit / Default settings].
  • Users
  1. Add new users.
  2. View all users in list format
  3. Action [Edit]
  • Site Settings.
  1. Add general settings for the website.
  2. Add logo for the website.
  3. Add mail settings.
  4. Add mail confirmation settings.

URLhttps://hykez.com/crm/new_ticket/

User ID : admin@hykez.com

Password : hykez@123

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